Shipping policy

1. Processing Time

All orders are processed within 2–7 business days unless otherwise stated. During busy periods (such as restocks, drops, or promotions), processing times may take slightly longer.

For orders with video-packing service, processing time may take an additional 3-5 business days. 

2. Pre-Orders

If you purchase a pre-order item, please note:

  • Processing times may take 2–4+ weeks depending on the item

  • Your order will only ship once all items are ready

  • Updates will be provided if there are any delays

3. Shipping Time

Once your order has been shipped, delivery times will vary depending on your location:

  • Canada: 3–15 business days

  • International: coming soon...

Please note these are estimated timeframes and are not guaranteed.

4. Shipping Confirmation & Tracking

You will receive a confirmation email with tracking information once your order has been shipped. Please allow time for tracking updates to appear.

5. Delays

We are not responsible for shipping delays caused by carriers, customs, weather, or other external factors beyond our control.

6. Lost or Stolen Packages

Once a package is marked as delivered, we are not responsible for lost or stolen items. Please ensure your shipping address is correct and secure.

7. Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses.

8. Combined Orders

If your order includes both ready-to-ship and pre-order items, your package will be shipped once all items are available.